Refund Policy

Ben Barkai
ID No.: 22073264
Registered office: V Kapslovně 2770/5, 130 00 Prague 3
E-mail: [email protected]

Our products are digital and delivered by receiving a product key by email. Once delivery starts, the content cannot be “returned”.

If you accept our immediate delivery and acknowledge that you lose the 14-day right of withdrawal once delivery starts, than withdrawal right does not apply after receiving begins.

Outside of statutory obligations, we may consider a goodwill refund in these situations (subject to verification):

• Duplicate purchase of the same product/license in the same account.
• Non-delivery caused by a technical failure on our side and we cannot provide access within a reasonable time.
• Confirmed defect we cannot resolve or bring into conformity within a reasonable time after you cooperate with troubleshooting.

Note: If minimum system requirements/compatibility were clearly stated at purchase and your device does not meet them, this by itself does not qualify for a refund.

We do not provide refunds for:

• Change of mind after download/activation has started.
• Device does not meet stated minimum requirements; conflicts caused by unsupported/modified systems.
• Issues caused by third-party tools, mods, cheats, or violation of platform/game rules.
• Products obtained via resale/unauthorised marketplaces (contact the seller).
• Abuse/fraud, licence sharing, chargeback misuse, or repeated refund requests with insufficient grounds.

Email [email protected] within the applicable timeframe and include:

• Order ID, purchase email, and product name.
• Description of the issue + relevant logs/screenshots/error messages.
• For delivery/activation issues, the HWID/SID shown by the installer/activator (if applicable).

We may request reasonable troubleshooting steps (e.g., following the provided steps, trying a fix/update, or using a temporary diagnostic build).

If approved, we initiate the refund to your original payment method.
Timing depends on your bank/provider; most providers credit within 5–10 business days after we process it.
Where a refund is granted for digital content, you must uninstall the product and cease use; associated keys/licences will be deactivated.
If a chargeback is filed, we may suspend the related licence(s) and account access while the dispute is reviewed.

To protect customers and us from fraud, we may use non-intrusive checks (e.g., licence status, activation timestamp, pseudonymised HWID/SID pairing and event timestamps). Repeated abusive claims may lead to refusal of refunds and/or restrictions on future purchases.

If you bought our product through a third-party store/marketplace, their refund rules apply. Please contact them directly; we cannot override another seller’s policies.

Questions or refund requests: [email protected]

We may update this Refund Policy from time to time (e.g., due to changes in law or our services).